Frequently asked questions

What is Cara's Ear Care?
A mobile ear wax removal service covering West Sussex, run by Cara, a professionally trained retired nurse who provides microsuction, irrigation, and manual ear wax removal in the comfort of your own home.

What methods of ear wax removal do you use?
Three methods are offered: microsuction (a gentle suction technique), irrigation (a controlled, pressurised flow of warm water), and manual removal using specialised tools, often used alongside the other methods.

Is microsuction safe?
Yes. It's a precise, controlled technique widely used in NHS ear care clinics and is generally considered one of the safest methods of wax removal.

What areas do you cover?
Home visits are available across West Sussex, including areas such as Ashington, Storrington, Steyning, Henfield, Billingshurst, Southwater, West Chiltington, Shoreham, Arundel, Cowfold, Thakeham, Pulborough, and Horsham.

What age groups can you treat?
Ear wax removal is available for adults and children aged 4 and up.

Can I still be treated if I'm on medication or have had ear problems before?
Yes — treatment is available for people taking anticoagulants or blood pressure medication, those who've had ear operations, or those who've recently had an ear infection. It's best to mention this when booking so the appointment can be tailored appropriately.

What are your qualifications?
Cara is a retired nurse trained by University Hospital Sussex NHS Trust in association with The British Academy of Audiology, with many years of experience in aural care.

How much does it cost? Full consultation no ear wax removal: £20 Full consultation with ear wax removal £60 Microsuction: £60 for one or two ears Irrigation: £60 for one or two ears

How do I book an appointment?
You can book online, call, WhatsApp, or email — the appointment takes place at your home.

What should I do before my appointment?
It's often recommended to use olive oil drops for a few days beforehand to soften the wax, though you can check directly with Cara for personalised advice.

How do I contact Cara's Ear Care?
Phone/WhatsApp: 07359 437894, or email info@carasearcare.co..uk

Do I need a GP referral?
No, you can book directly with Cara — no referral or NHS appointment needed.

How often should I have my ears checked for wax build-up?
This varies from person to person. Some people need wax removed every few months, while others may only need it once a year or less — Cara can advise on a suitable schedule based on your ears.

What happens during the appointment?
Cara will examine your ears with an otoscope, discuss the best method for your situation, carry out the removal, and check your ears afterwards to confirm they're clear.

Is there anything I shouldn't do before my appointment?
Avoid using cotton buds, as they can push wax further in. If you've been advised to use olive oil drops beforehand, follow the guidance given.

Can both ears be affected differently?
Yes, it's common for one ear to have more wax build-up than the other — treatment is tailored to what each ear needs.

Do you treat hearing aid users?
Yes, wax removal is often especially helpful for hearing aid users, as build-up can affect the fit and performance of the device.

What if the appointment reveals I don't actually have a wax blockage?
That's fine — the consultation will confirm what's going on, and Cara can advise on next steps or whether a GP visit is needed instead.

Are your tools sterilised between patients?
Yes, all equipment is properly cleaned or where appropriate equipment is single use only. Infection control guidelines are followed during appointments to ensure safe & hygienic treatment.

Do you offer any guarantees if wax remains after treatment?
If any wax proves difficult to remove in one visit, Cara will advise on next steps, which may include a follow-up appointment.

What if I have tinnitus or dizziness?
Wax build-up can sometimes contribute to tinnitus or a blocked feeling — removal often helps, but let Cara know about any symptoms beforehand so she can advise appropriately.

How do I pay? Payment can be taken by cash, card or bank transfer